Manufacturing & Operations Leader

Engineering Technician, Model Y Body-in-White Manufacturing Engineering

Jul 2022 – Present

Production Associate → Production Lead → Process Technician → Engineering Technician

• Moved from the Body-in-White production floor (Legacy Line and Final Line) onto the manufacturing engineering team in four years.
• Recognized by engineers for running the FRS line with one other associate more efficiently than fully staffed shifts. Selected as a workstation trainer and forklift operator.
• Performed lead-in-training on UBML2, FRS/FUB, and Final Line. Stepped in as repair technician at End of Line / Body Fit during severe understaffing.
• Built a capital cost estimator for BIW automated line installs — station-level ROMs from vendor bids and historical POs covering robots, tooling, labor, and freight.
• Go-to problem solver for first-time and stuck work across production and manufacturing engineering. Leads with Purpose recognition for emergency medical care to an injured teammate; multiple Take Charge shout-outs from the BIW Manufacturing Manager.

Co-Owner, Operator, and Head Coach

2013 – 2021

Concurrent with executive roles through 2019. Closed 12 months into the COVID-19 pandemic.

• Owned and operated the affiliate for nine years — P&L, staffing, programming, member experience, and brand. Ran all operations in year one (10+ classes/week); later directed the GM while protecting standards.
• Co-developed a signature beach workout that made CFSM a destination gym, drawing athletes and drop-ins from around the world.

Co-Founder and Chief Executive Officer

Apr 2018 – May 2019

SMS marketing platform for e-commerce brands; integrated with mobile storefronts.

• Founded and led the company from concept through MVP and early customers. Bootstrapped with friends-and-family capital, then raised a $550K seed round from Guild Capital. Remain an investor and advisor.

Independent Consultant

2016 – 2018

Operations and product advisory for service, e-commerce, and growth-tech companies.

• Built a nationwide attorney network and new operating processes to support rapid growth at legal-tech startup Right Counsel.
• Managed design, construction, and opening of a Los Angeles VR arcade — the first location-based entertainment site for game developer Survios.
• Ran a 13-person intake operation and deployed up to $540K/month in acquisition spend (digital, social, TV, radio) for a law firm.

Chief Operating Officer (2015 – 2016); Board Advisor (2016 – 2017)

2015 – 2017

Farm-to-consumer flowers. First executive hire; owned operations, product, technology, admin, and legal.

• Built the operating system behind a distributed florist network for same-day delivery; the network reached 10% of company revenue in under nine months.
• Stood up an in-house technology team of eight engineers and a four-person product team, replacing an outsourced vendor. Established the company's first analytics program and raised Net Promoter Score 20 points.
• Grew customer care from 4 to 18 agents, leads, and managers. Managed the company's defense in several lawsuits and other serious legal proceedings.

SVP of Product and Operations; VP / GM, Attorney Services

2009 – 2015

Online legal services (Nasdaq: LZ). Earlier VP of Operations and Senior Director of Operations.

• Primary operational driver of LegalZoom's shift from a transactional document platform to a services company, including its first subscription product.
• Owned product, project management, and operations for the new line: $0 to $32M GAAP revenue in four years, 70%+ GAAP net margin, 70+ NPS. P&L owner for nearly three years.
• Launched legal service plans in 42 states with state departments of insurance. Designed matching, scheduling, and QA systems that connected 7,500 customers per month with 100+ attorneys.
• Tripled the attorney lead-generation business in two years. Helped prepare S-1 materials and presented results to the board of directors.

Navy SEAL Officer, Lieutenant; SEAL Team ONE / NSWG-1

2001 – 2005

• Platoon commander: led a 15-man platoon through a year-long training cycle and a six-month overseas deployment, including evaluations, professional development, and mentorship.
• Met training and operational needs of four West Coast SEAL Teams (24 platoons, 500+ personnel) as they trained and deployed for Operation Iraqi Freedom.
• Assistant Class Leader, BUD/S Class 239: one of 20 of 205 starters to finish with the class. Later high-threat security contractor (MVM, Inc.) in Iraq and Israel, 2005–2006: 100+ missions; team lead on 25%.

Ensign, Surface Warfare Officer

1999 – 2001

• Qualified Engineering Officer of the Watch for the 600 psi superheated steam plant and all associated auxiliary systems — plant operations, maintenance, and watchstanding.
• Supervised 41 sailors on mission-critical electrical repairs, ammunition onload and storage, and security watches while deployed after 9/11. Top-rated junior officer; fastest to complete major warfare qualifications. Trained 330 sailors in force protection.